Refund Policy and Conditions

Software sold via Electronic Software Distribution (ESD) is subject to different guidelines than that sold in a box.

The main benefit of electronically-distributed software is that the functionality and features within Modano can be experienced and tested prior to purchasing an Enterprise Edition subscription by creating a Community Edition account.

If you still have questions about Modano using the Community Edition please contact us before purchasing an Enterprise Edition subscription.

At Modano’s sole discretion, we will refund the purchase price for orders which fall into the following categories:

  • The product has been proven to be defective by Modano’s technical support department.
  • Duplicate orders that have only been made via the Modano online store.

We will only offer a refund within 30 days of purchase.

To receive a refund for an electronically downloaded product, contact us and provide the following information:

  • Name
  • Receipt number
  • Date
  • Subscription details
  • The reason for the return.

If we need additional information, you will be contacted by email from a Modano support staff member. Upon approval of a refund you will be asked to sign and return a Letter of Software Destruction which will be provided by our support staff.